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Vacancy description

Customer Support Executive in Coimbatore, भारत

AVMLabs L.L.C

  • Full-timeStandard weekly hours

Coimbatore, भारत

Key Responsibilities

  • Handle customer queries through Email, Live Chat, and VSoft CRM.

  • Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.

  • Provide prompt and accurate solutions to customer inquiries.

  • Coordinate with internal teams to resolve customer concerns.

  • Maintain accurate records of customer interactions and follow-ups.

  • Escalate complex or unresolved issues to the appropriate internal team.

  • Ensure timely follow-up and closure of customer requests.

  • Maintain a professional and customer-centric approach.

  • Support day-to-day customer service operations.

  • Follow company policies, processes, and service standards.

Requirements

Requirements

  • B.Sc. Biotechnology

  • B.Sc. Biochemistry

  • M.Sc. Biotechnology

  • M.Sc. Biochemistry

  • DMLT

  • Freshers or candidates with up to 2 years of relevant experience.

  • Good problem-solving and interpersonal skills.

  • Customer-oriented attitude.

  • Willingness to learn CRM and support tools.

  • Age: 18–35 years.

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