Customer Support Executive in Coimbatore, भारत

Key Responsibilities

• Handle customer queries through Email, Live Chat, and VSoft CRM.
  

• Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.
  

• Provide prompt and accurate solutions to customer inquiries.
  

• Coordinate with internal teams to resolve customer concerns.
  

• Maintain accurate records of customer interactions and follow-ups.
  

• Escalate complex or unresolved issues to the appropriate internal team.
  

• Ensure timely follow-up and closure of customer requests.
  

• Maintain a professional and customer-centric approach.
  

• Support day-to-day customer service operations.
  

• Follow company policies, processes, and service standards.
  

Requirements

Requirements

• B.Sc. Biotechnology
  

• B.Sc. Biochemistry
  

• M.Sc. Biotechnology
  

• M.Sc. Biochemistry
  

• DMLT
  

• Freshers or candidates with up to 2 years of relevant experience.
  

• Good problem-solving and interpersonal skills.
  

• Customer-oriented attitude.
  

• Willingness to learn CRM and support tools.
  

• Age: 18–35 years.