About the Role

We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.

Key Responsibilities

Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
Understand customer concerns and provide accurate and professional responses.
Assist customers with booking-related and service-related queries.
Coordinate with internal teams to resolve customer issues.
Follow up on pending customer queries and ensure timely resolution.
Maintain proper records of customer interactions and complaints.
Escalate complex or unresolved issues to the appropriate team.
Maintain a professional and positive approach while communicating with customers.
Follow company processes, guidelines, and customer support standards.
Support the team with daily customer service activities and reports.

Requirements

Requirements

Freshers are welcome to apply.
Good verbal and written communication skills.
Basic knowledge of MS Office / Google Workspace.
Good listening and problem-solving skills.
Ability to communicate professionally with customers.
Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
Willingness to learn and work in a fast-paced environment.
Positive attitude and good teamwork skills.

Skills We Look For

Customer handling
Communication
Active listening
Problem-solving
Patience and empathy
Time management
Team coordination
Basic computer skills

What You Will Learn

Customer handling and communication
Customer support processes
Ticket/query management
Issue resolution and escalation
Hotel/travel industry operations
Professional workplace communication

Internship Benefits

Practical experience in the travel technology industry
On-the-job training and guidance
Opportunity to work with cross-functional teams
Certificate of Internship
Opportunity for a full-time role based on performance and business requirements

Customer Support Executive - Internship Dibrugarh

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