CUSTOMER SUPPORT EXECUTIVE in Gurgaon, India - Jobeax
Vacancy description
CUSTOMER SUPPORT EXECUTIVE in Gurgaon, भारत
Vrinda International
Full-timeStandard weekly hours
Rs 2 - 2.5 lakhs p.a.
Gurgaon, भारत
Summary
We are seeking a dedicated Customer Support Executive to join our IT Services team. In this vital role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved efficiently and professionally. The position is instrumental in maintaining high customer satisfaction levels by delivering prompt and effective assistance through our inbound voice channels, directly contributing to the overall success and reputation of our service delivery.
Responsibilities
Manage incoming calls to address client queries and provide timely solutions.
Handle customer complaints with empathy and professionalism, working to resolve issues to the client's satisfaction.
Deliver high-quality customer service by adhering to established protocols and service standards.
Utilize strong problem-solving abilities to troubleshoot technical or service-related issues.
Execute voice process activities, including inbound calling, to ensure smooth communication with stakeholders.
Maintain accurate records of customer interactions and support tickets.
Requirements
Requirements:
Proven experience in customer support, specifically within the IT Services sector.
Exceptional verbal communication skills to convey information clearly and effectively.
Demonstrated ability to handle complaints and de-escalate tense situations.
Strong aptitude for problem-solving and finding quick resolutions to client issues.
Proficiency in voice process operations and inbound calling techniques.
A solid foundation in customer service principles and a commitment to client satisfaction.
Job Title : Customer Support Executive Experience : 1+ Years Location : Bangalore Job Summary : We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating ...
... of customer interactions and follow-ups. - Escalate complex or unresolved issues to the appropriate internal team. - Ensure timely follow-up and closure of customer requests. - Maintain a professional and customer-centric approach. - Support day-to-day customer service operations. - Follow company policies, processes, and ...
... https://jobeax.com/link/syLX4zShGm5VyUK0 Job Description About the Role The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, ...
Summary We are seeking a dedicated Customer Support Executive to join our IT Services team. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries are addressed promptly and effectively. Your contributions will be essential in maintaining high levels of customer satisfaction ...
... customers to introduce VMax’s wellness services and spark interest with confidence and authenticity. - CRM Management: Maintain detailed, real-time records of all customer interactions and ensure accurate, timely updates in the CRM system. - Customer Understanding & Support: Listen actively to understand customer needs, then offer ...
Actively hiring Customer Support Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year Experience 1 year(s) 1 year(s) Apply By 12 Nov' 26 Posted few hours ago Job Be an early applicant About the job Key Responsibilities: 1. Handle customer queries via calls, emails, and messages. ...
About the Role We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues. Key Responsibilities - Handle customer and hotel partner queries ...
Summary The Blended Customer Support Executive serves as a vital liaison between the organization and its clientele within the IT Services sector. This role is dedicated to delivering exceptional service experiences by managing diverse communication channels, ensuring high levels of client satisfaction, and resolving inquiries ...
Customer Support Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year Experience 1 year(s) 1 year(s) Apply By 11 Nov' 26 Posted 6 days ago Job Be an early applicant About the job Key responsibilities: 1. Handle inbound and outbound customer interactions via calls, emails, ...