Customer Support Executive (Voice) - Andheri East in… - Jobeax
Vacancy description
Customer Support Executive (Voice) - Andheri East in Bombay, भारत
Neuraleap Technologies Group
Rs 30000 - Rs 35000 per month
Bombay, भारत
Job Description – Customer Support Executive
Position: Customer Support Executive Department: Customer Service Reporting To: Customer Support Manager Location: Andheri (East) – Head Office
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to manage customer inquiries, process orders, resolve complaints, and ensure a seamless customer experience. The ideal candidate will coordinate with the sales, production, dispatch, and logistics teams to ensure timely delivery and a high level of customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
Process customer orders accurately and coordinate with the production and dispatch teams.
Track order status and provide timely updates to customers.
Handle customer complaints, returns, replacements, and warranty-related issues professionally.
Coordinate with logistics partners to ensure timely delivery of products.
Maintain customer records, order details, and communication history in the ERP/CRM system.
Follow up with customers regarding pending orders, payments, and feedback.
Prepare quotations, order confirmations, invoices, and shipping documents when required.
Collaborate with sales, warehouse, and quality teams to resolve customer concerns.
Support key accounts by ensuring smooth order execution and after-sales service.
Generate periodic reports on customer complaints, order status, and service performance.
Build long-term customer relationships through excellent service and prompt communication.
Required Qualifications
Bachelor's degree in Commerce, Business Administration, or a related field.
2–4 years of experience in customer service, preferably in the bag, luggage, leather goods, textile, or manufacturing industry.
Required Skills
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Good knowledge of MS Excel, MS Word, and email communication.
Familiarity with CRM software is preferred.
Ability to multitask and work under pressure.
Strong organizational and coordination skills.
Attention to detail and accuracy in documentation.
Summary We are seeking a dedicated Customer Support Executive to join our IT Services team, focusing on voice-based interactions. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries and issues are resolved efficiently. The position is critical for maintaining high customer ...
Customer Support Executive – Financial Voice Process Location: Gurgaon (GGN) Experience: Minimum 1 Year Eligibility: UG / Graduate Salary: Up to ₹38,000 In-Hand Work Mode: Virtual Benefits: Cab Facilities ROLE OVERVIEW We are looking for Customer Support Executives for a Financial Voice Process. Candidates with prior Contact ...
... products and a commitment to delivering a seamless user experience are key. What will be your responsibilities? - Handling customer queries, providing chat, voice, and email support. - Conducting surveys with customers to understand the usage and overall experience. Collect prompt and accurate feedback from customers. ...
... Month Education: Bachelor's Degree Mandatory We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries. Responsibilities - Handle inbound customer calls and resolve queries ...
... more information, visit https://jobeax.com/link/k7zKEMI4hKhSAdPr or follow Carrier on social media at @Carrier. About the role: Manage a team of Voice & Non-Voice support Associate Engineers. Established professional in Product and Technical Support. Responds to customer calls, provides training to customers, and performs ...
Customer Service Executive – Voice Process Summary We are seeking a dedicated Customer Service Executive to manage voice-based interactions within the IT Services sector. In this pivotal role, the successful candidate will serve as the primary point of contact for clients, ensuring their inquiries and concerns are addressed ...
... environment - Willingness to work in night shifts Requirements Work Details - Handle international voice interactions - Deliver professional and accurate customer support - Maintain high standards of customer satisfaction - 5-day rotational working week - Night shift operations - Structured training and ongoing support - Contractual ...
Chat Support Executive – Non-Voice Process Job Location: Ahmedabad, Gujarat | Work from Office Employment Type: Full-Time Interview Mode: Walk-in Salary: ₹26,000 – ₹38,000 CTC per month Candidates Outside of Ahmedabad will have to relocate once the selection is done. About the Role We are looking for Chat Support Executive ...