Actively hiring

Customer Support Executive (Female Only)

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 3,80,000 ₹ 2,50,000 - 3,80,000 /year

Experience

No experience required

No experience required

Apply By

10 Oct' 26

Posted 3 weeks ago

Fresher Job

52 applicants

About the job

Key responsibilities:

1. Respond to customer queries across WhatsApp, Instagram DMs, email, and phone regarding order status, sizing, product details, and delivery timelines
2. Handle returns, exchanges, and refund requests end-to-end, and coordinate with the warehouse and courier partners to close them
3. Make COD order confirmation calls and follow up on undelivered/RTO shipments to reduce returns
4. Log every query, complaint, and resolution in our tracker so recurring issues get surfaced to the team
5. Share customer feedback on products, sizing, and packaging with the product and operations teams
6. Support the boutique and offline team with customer queries when needed
7. Attend to walk-in customers at our Lower Parel boutique, help them find pieces, explain materials and care, assist with trials and sizing, and close the sale
8. Use AI tools to draft and speed up customer replies, and turn repeat queries into reusable reply templates, always reviewing and editing before anything goes out to a customer

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Google Sheets

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Mumbai, Maharashta only

Other requirements

1. Available for the job in Mumbai and able to commute to Lower Parel daily

2. Comfortable speaking in Hindi and English

3. Presentable and comfortable talking to customers face-to-face

4. Comfortable working weekends on rotation; weekends are the busiest at the boutique

5. Prior retail or D2C customer support experience is a plus, not a requirement

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,50,000 - 3,80,000 /year

Perks

Informal dress code

Number of openings

2

About Attrangi Designs

Attrangi is an embodiment of India's rich culture & art as well as contemporary elegance & sophistication. It was born out of Saloni & Vidushi's innate love for jewellery, passion for fashion and flair for designing. The jewellery is a play of pretty aesthetics & dramatic styles where each piece is handcrafted using the best stones and quality job work. With an increasing need for stylish jewellery for destination weddings, Attrangi brings in beautifully curated pieces at affordable prices.

Activity on Internshala

Hiring since February 2021

19 opportunities posted

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