Vacancy description
Financially Free Podcast
India, India
Customer Support Executive - Remote Working in India, India is listed on Jobeax. Browse 30,000+ vacancies available.
About Financially Free Financially Free is a fast-growing financial education platform focused on helping individuals improve their understanding of investing, personal finance, and wealth creation.
Through our courses, webinars, live sessions, educational content, tools, and community, we aim to make financial learning simple, practical, and accessible.
We are now looking for a responsible and customer-focused Customer Support Executive who can help us provide an excellent experience to our learners and community members.
As a Customer Support Executive, you will be the first point of contact for many of our customers.
Your responsibility will be to understand customer concerns, provide accurate information, resolve issues quickly, and ensure that every customer receives a professional and helpful experience.
You will interact with customers through calls, WhatsApp/chat, and email.
Fluency in both Hindi and English is required.
Handle customer queries through phone, chat/WhatsApp, and email.
Communicate professionally in both Hindi and English.
Assist customers with course access, payments, webinars, community access, account-related queries, and other support issues.
Help improve Customer Satisfaction, Response Time, Resolution Time, and NPS.
Excellent verbal and written communication skills in Hindi and English.
Previous experience in Customer Support, Customer Service, or Customer Success is preferred.
Comfortable speaking with customers over the phone.
Comfortable using computers, Google Sheets, email, chat tools, and online platforms.
Experience with Freshdesk or ZOHO desk similar customer-support toolswill be an advantage.
Ability to work independently in a remote environment.
Understands the importance of response time and customer experience.
Is disciplined and reliable while working remotely.
100% remote working opportunity
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