... Newswire) , and a Gold Stevie Award for Sales and Customer Service ( Mindtickle )- recognition of our dedication to both product excellence and outstanding customer support. Mindtickle is hiring an experienced Customer Support Engineer - II to join our Customer Support Engineering team and become the technical heartbeat ...
... while providing strong technical expertise, application support, and responsive service. Role Description This is a full-time remote role for a Field Technical Support Engineer. The Field Technical Support Engineer will provide on-site and remote technical support for fluid dispensing and automation systems, including installation, ...
We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. ...
Network Support Engineer L3 India Competitive salary, home working and other benefits The Level 3 Network Support Engineer reports to the Network Support Team Lead and the Network and Network Security Support Manager. This role operates within a global 24x7 support squad that includes Level 1 and 2 engineers, a Squad Lead ...
Hitachi is hiring for the role of IT Support Engineer! Responsibilities of the Candidate: • Provide first-line technical support to end users. • Support the users from multiple region. • Register, track, and manage tasks in a ticketing system, such as Jira. • Log, categorize, prioritize, and track incidents and service ...
... technical specialist in customer-facing roles - Strong task management skills - Customer focused with a passion for resolving unique problems - Must have on-call support experience - International client support experience (Preferred) - Basic knowledge of AWS and Linux (Advantage) - 24*7 Support (Rotational Night Shift) - 5 ...
... improvements for EV systems. The ideal candidate requires - Diploma / B.E. / https://jobeax.com/link/2DENLGgQM7whDhaE in Automobile, Mechanical, or Electrical Engineering. - 3–8 years of past experience in After Sales Operations and customer support (EV / commercial vehicle / bus experience preferred). - Experience in EVs ...
... troubleshoot, and resolve issues reported by customers within agreed SLAs. - Manage customer expectations and serve as the primary point of contact for technical support issues. - Proactively identify, diagnose, analyze, and troubleshoot issues on the Observe.AI platform. - Escalate complex technical issues to Engineering with ...
Are you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technology We are looking for Support Engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Support Engineer, you will be responsible ...
... Participate in release planning, deployment support, and post-release monitoring. Maintain detailed documentation of configurations, known errors, workarounds, and support procedures. Support data validation, reporting, reconciliation, and troubleshooting activities. Handle customer communications, status updates, and escalation ...
... preemptive fixes that improve the product experience. - Drive down defects across process, product, and tech alongside CX leads. Who You Are - 2+ years in Customer Success or Customer Support, ideally at a fintech or B2C company. - Experienced resolving queries across live chat, email, and phone in the same role. - High ...
... West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia. Responsibilities: - Field service support for Esco products - Handle all breakdown calls in the earliest response time - Ensure high level of customer satisfaction and effectively manage customer expectations ...
... Jamf: At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or ...
... the AI era? Join us at Zscaler. We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products ...
... in a fast-paced, dynamic, and international workplace. A willingness to work in a shift-based support model is essential to ensure global coverage and timely support. Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. Provide hands-on support for ...
... Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving ...
... Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Experience supporting enterprise class infrastructure. Backup/Media servers upgrades/deployment/support PureDisk, Data Domain, MSDP Physical tape libraries (Such as IBM, Dell & Quantum) Backup Engineers play an important and significant role in the day-to-day ...
... clients get set up in their space access, seating, amenities, and introductions to relevant on-site teams so they feel settled from day one. Billing & Collections Support • Coordinate with the finance team to resolve billing discrepancies raised by clients. 0–3 years of experience in customer support, client success, hospitality, ...
... technology transformation—to identify risks and growth opportunities. Act as the voice of the customer and lead cross-functional initiatives across Sales, Solutions Engineering, Service Delivery, Network Operations, Support, Product, Finance, Legal, and Procurement. Maintain accurate customer health, renewal, and expansion forecasts ...