Actively hiring

Customer Support Associate - Domestic Process

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 4,05,000 - 5,10,000 ₹ 4,05,000 - 5,10,000 /year

Experience

1 year(s)

1 year(s)

Apply By

18 Nov' 26

Posted 1 week ago

Job

38 applicants

About the job

Key Responsibilities:

1. Handle inbound customer calls and respond to customer queries professionally.
2. Provide accurate information about products, services, and processes.
3. Resolve customer complaints and service-related issues effectively.
4. Communicate fluently and professionally in Hindi and English.
5. Understand customer concerns and provide appropriate solutions.
6. Maintain a polite, patient, and customer-focused approach during calls.
7. Ensure customer satisfaction by delivering timely and effective resolutions.
8. Follow company policies, process guidelines, and quality standards.
9. Maintain accurate records of customer interactions and call details.
10. Escalate complex or unresolved issues to the appropriate department.
11. Handle customer concerns efficiently while maintaining call quality.
12. Meet performance targets related to customer satisfaction, productivity, and service quality.

Skill(s) required

Client Interaction Customer Support English Proficiency (Spoken) English Proficiency (Written) Problem Solving Sales Support Troubleshooting

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Other requirements

1. Minimum 1 year of experience in customer support.

2. Good verbal communication skills in English.

3. Strong problem-solving and customer-handling abilities.

4. Customer-oriented attitude and willingness to learn.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 4,05,000 - 5,10,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 4,00,000 - 5,00,000 /year

2. Variable pay: ₹ 5,000 - 10,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance Life Insurance

Number of openings

20

About Hird

Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Activity on Internshala

Hiring since June 2021

32 opportunities posted

2 candidates hired

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