Actively hiring

Customer Support Associate (Digital And Voice Process)

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,30,000 - 3,65,000 ₹ 3,30,000 - 3,65,000 /year

Experience

No experience required

No experience required

Apply By

20 Nov' 26

Posted 3 days ago

Fresher Job

60 applicants

About the job

We are looking for a friendly Customer Support Associate (Digital & Voice Process) to help our customers across chat, email, and phone calls. In this role, you will answer customer questions quickly, build trust in our brand, and switch smoothly between text and voice support. You should be someone who handles changing priorities well, enjoys solving problems for people, and works hard to fix every issue completely.

Key Responsibilities:

1. Build trust with customers by giving quick, clear, and helpful answers.
2. Answer customer questions, fix complaints, and handle requests through chat, email, and phone.
3. Help users figure out basic tech problems and guide them to a simple solution.
4. Look closely at customer issues and use good judgment to find the best way to solve them.
5. Watch for repeated customer problems to help us improve our services and daily operations.
6. Work with other teams to keep our digital support smooth, safe, and easy to use.
7. Manage daily customer messages while supporting overall company growth and brand quality.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Other requirements

1. Good people skills, with a proven ability to make customers feel supported and happy.

2. Strong written and spoken communication skills, remaining clear and professional at all times.

3. A practical, logical mindset for evaluating options and finding quick solutions to problems.

4. Ability to adapt easily to changing priorities and perform well in a fast-paced environment.

5. A bachelor's degree in a relevant field.

6. Experience working in a startup or fast-moving company is a strong plus.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,30,000 - 3,65,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,20,000 - 3,50,000 /year

2. Variable pay: ₹ 10,000 - 15,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance

Number of openings

2

About StoryYell Private Limited

At StoryYell, we believe that every brand has a unique story to tell. And we're here to help you tell that story to the people who matter most. Our localized marketing solutions will help you connect with your target audience in a meaningful and memorable way. Our team of experts will work with you to understand the needs, values, and interests of your local community. We'll then create customized marketing strategies that resonate with your audience and drive real results. Our solutions include targeted digital and offline advertising, localized events, and community outreach programs. With StoryYell, you can say goodbye to generic and impersonal advertising campaigns. Instead, you'll connect with your audience on a deeper level, build brand awareness and loyalty, and make a positive impact in the communities you serve.

Activity on Internshala

Hiring since February 2026

262 opportunities posted

15 candidates hired

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