Customer Support Associate in Bombay, India - Jobeax
Vacancy description
Customer Support Associate in Bombay, भारत
paytm
Bombay, भारत
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer service Manage multiple chats/emails/calls simultaneously Excellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skills Candidates with hands on experience on AI tools would be preferred.
Customer Support Executive / Customer Support Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year Experience No experience required No experience required Apply By 30 Oct' 26 Posted 4 days ago Fresher Job Be an early applicant About the job Designation: Customer Support ...
... encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - You have 2 - 5 yrs of experience with social media support and/or an interest in resolving user issues through those channels (eg. Twitter, Linkedin, Facebook) - You have prior experience in customer support and external ...
... internal teams to improve customer experience. The associate will also participate in training, adhere to performance metrics, and contribute feedback to enhance support processes. Qualifications - Should be fluent in Kannada language + Hindi & English - Strong skills in Customer Support, Customer Service, and Customer Experience. ...
... and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration. We are hiring a Product Support Associate to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as ...
Summary We are seeking a dedicated and communicative professional to join our IT Services team as a Customer Support Associate. In this pivotal role, you will serve as the primary point of contact for our international clientele, ensuring a seamless and positive experience for every user. The position demands a high level ...
Customer Service Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year Experience 1 year(s) 1 year(s) Apply By 9 Oct' 26 Posted 3 weeks ago Job 110 applicants About the job Key responsibilities: We are hiring Customer Support Executives for an International Chat Process - ...
Customer Service Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year Experience 1 year(s) 1 year(s) Apply By 9 Oct' 26 Posted 3 weeks ago Job 106 applicants About the job Key responsibilities: We are hiring Customer Support Executives for an International Chat Process - ...
Role Description The Customer Support Executive is responsible for delivering exceptional customer service across multiple communication channels, including voice, email, chat, and social media. The role involves resolving customer queries, handling order-related concerns, ensuring timely issue resolution, and providing ...
... Associate (known internally as Customer Operations Associate) will be contributing in the following areas: - Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) - Create automated reporting (financial, sales performance, incentive ...