Customer Success Manager, (Tech) in Udaipur, India

Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency.

We are seeking a dynamic and experienced Manager for our Customer Success & Business Development department at Bangalore. The ideal candidate should have a minimum of 5 years of experience in Business Development and should possess strong IT industry knowledge, especially in Customer Success & Growth /Sales/Business Development roles. The primary responsibilities of this role include lead generation, business growth, pre-sales efforts, farming, upselling and cross selling.

Role: Manager Customer Success & Business Development
Experience: 4+Years

Use market research and industry knowledge to identify prospects.

• Develop and execute strategies to drive business growth, including setting sales targets, developing market penetration plans, and establishing key performance indicators.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients. Leverage your extensive experience in IT Customer Solutions Group, Sales, and Business Development to drive success in this role. Proven track record in business development, with at least 5 years of experience in a similar role.
• Strong understanding of the IT services and consulting ecosystem, including global outsourcing models, offshore delivery centers, and enterprise migration programs.
• Proven experience in digital transformation with focus on data engineering, application modernization, Agentic AI, and cost optimization strategies for enterprise clients.Well-versed on SDLC and deep understanding on emerging trends in Software industry.
• Demonstrated ability to build and maintain relationships with clients and partners.
• Experience in lead generation, marketing, and sales strategy development.
• Previous experience in a "growth escalator" role, contributing significantly to revenue growth.
• Willingness to travel as needed for client meetings and industry events.
• Proven track record of achieving and exceeding sales targets.