We are looking for a proactive and customer-focused professional to join our growing team as a Logistics Customer Success Executive. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market. This position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives.

Key Responsibilities
Communicate with US-based prospects through calls, emails, LinkedIn, and other channels
Understand customer requirements and provide timely support and coordination.
Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.
Maintain accurate records of customer interactions, leads, and pipeline activities
Build strong professional relationships and provide excellent customer experience

Requirements

1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordination
Excellent verbal and written English communication skills
Comfortable speaking with US-based clients over calls and emails
Strong interpersonal and relationship-building skills
Ability to multitask and work in a fast-paced environment
Comfortable working night shifts aligned with US business hours
Basic understanding of logistics, freight, supply chain, or transportation industry preferred
Experience with B2B communication or US processes will be an added advantage

What We Offer
Competitive salary package
Performance-based incentives and growth opportunities
Exposure to international clients and US business operations
Supportive and collaborative work culture
Career advancement opportunities as the company grows

Benefits

5 Days Fixed Shift
Weekend Fixed Off
Incentives + Performance Based Bonuses
Food provided
Commuter assistance provided
Paid time off
Provident Fund
Leave encashment

Job Details
Job Type: Full-time, Permanent
Salary: ₹20,000 – ₹35,000 per month
Shift: Night Shift (5:30 pm - 2:30 am)
Location: Mohali, Punjab (In-office)

Customer Success Manager - Nights (Permanent)

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