Customer Success Manager (Full Time) in India, भारत

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

The Customer Success Specialist drives customer retention and sales growth through support of customers with their digital solutions, building consultative relationships to expose customers to additional digital solutions, and collaborating with internal partners and teams to deliver customer satisfaction. This role is accountable for applying sales skills, product knowledge, and analytics to align digital solutions to current customers' needs and meet or exceed a sales goal.

Achieves sales target for assigned accounts to achieve customer retention and grow sales

Provides consultative upselling and service by applying product knowledge and expertise

Performs effective territory planning to drive results

Supports customers to enable optimal navigation of digital products and resources

Monitors success of digital courses to enable positive customer experience

Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions

Acts as voice of customer to inform internal stakeholders on product and experience improvements

Minimum of 2 years of experience in relationship-based role – customer or account management

Demonstrated understanding of technology and some experience with digital products

Ability to build and maintain strong and trusting customer relationships

Ability to analyze data and apply to drive results

Highly organized with ability to handle multiple projects and work efficiently

Ability to work independently, take initiative to drive efficiency and effectiveness in the role, and take proactive approach to supporting customers and collaborating with partners

Some direct sales experience preferred

Bachelor's degree or equivalent experience preferred including experience in a higher education environment, working with faculty on training and implementation of digital solutions

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [HIDDEN TEXT] or you may call us at View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

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