Actively hiring

Customer Success Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 5,00,000 - 5,50,000 ₹ 5,00,000 - 5,50,000 /year

Experience

No experience required

No experience required

Apply By

7 Oct' 26

Posted 3 weeks ago

Fresher Job

250 applicants

About the job

As a Customer Success Associate, you will be the primary point of contact for all post-purchase queries. You will manage order cancellations, exchange requests, and post-delivery escalations, ensuring the best possible resolutions to retain our customers. We are looking for proactive, sharp, and detail-oriented individuals to join our Order Management & Escalations Team. You'll be the key link between our operations, delivery partners, and customers ensuring every order is smoothly fulfilled and any delivery issues are handled with speed and accountability.

Key Responsibilities:

1. Order Management: Coordinate with delivery partners for live updates and respond to inbound order-related tickets via the CRM.
2. Escalation Handling: Handle unresolved delivery issues or customer complaints, taking full ownership of high-risk or delayed orders.
3. Resolution Coordination: Manage refunds, cancellations, and exchanges in coordination with your reporting manager and the sales, procurement, and delivery teams.
4. Documentation: Log every conversation and escalate issues per SOP; track and update the escalation sheet daily.
5. Feedback and Retention: Make post-delivery feedback calls, review client feedback forms, and flag dissatisfied responses for immediate resolution.

Skill(s) required

Client Relationship Management (CRM) Effective Communication Google Sheets Problem Solving

Earn certifications in these skills

Other requirements

1. Communication: Strong verbal and written communication in English and Kannada (Mandatory). Proficiency in Hindi is a significant advantage.

2. Soft Skills: Assertive, persistent, and confident tone. You must be calm under pressure and deadline-driven.

3. Problem Solving: Excellent client-handling skills with the ability to provide creative resolutions.

4. Process-oriented: Strong ability to follow established processes and document every step meticulously.

5. Technical: Basic familiarity with CRM tools/Google Sheets.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 5,00,000 - 5,50,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 4,00,000 - 4,50,000 /year

2. Variable pay: ₹ 1,00,000 /year

Perks

Informal dress code Health Insurance

Number of openings

2

About Material Depot

Material Depot is a Y-Combinator-backed startup transforming how architects and designers discover and purchase interior materials. We're building India's first online discovery engine + omnichannel retail experience for materials like tiles, laminates, wallpapers, wooden flooring, wall panels, and more. We are backed by global investors, including Accel, Whiteboard Capital, and Y Combinator, and are working with 1,000+ top designers. With over $4M+ in annualized revenue, we're one of the fastest-growing startups in this space.

Activity on Internshala

Hiring since May 2022

303 opportunities posted

20 candidates hired

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