Customer Services Operations Supervisor in Bengaluru, India
Randstad
ContractFixed-term or freelance
India, Bengaluru
Customer Services Operations Supervisor in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Role: Customer Service Coordinator
Location: Bangalore
Duration: 1-year contract
Key Responsibilities:
Order-to-Cash (OTC) Management (100%): Oversee order entry, order realignment in compliance with OTC policy, and order cancellations.
Financial Coordination: Provide Proforma Invoices (PI) for payment, follow up on outstanding payments, and secure credit clearance from the finance team.
Logistics & Communication: Coordinate with logistics for dispatches, and share dispatch details with the sales team and customers.
Process Improvement: Support process standardization and the creation of Standard Operating Procedures (SOPs).
Business Intelligence: Provide daily sales reports, backorder reports, and process timelines to relevant stakeholders.
Stakeholder Engagement: Engage with customers across multiple platforms (face-to-face, digital, and virtual) to provide business solutions, collaborating with internal functions such as Finance, Sales, Marketing, Regulatory Affairs (RA), and Quality Assurance (QA).
Team Support: Serve as a backup for other Customer Service Executives during leaves or emergencies. experience
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