Vacancy description
Cochlear
India, India
Customer Services Advisor (CRM Support) in India, India is listed on Jobeax. Browse 30,000+ vacancies available.
Your cochlear implant journey could help someone else begin theirs.
Now, your experience could help another person or family navigate their choices with greater confidence.
We are looking for a Customer Engagement Associate to join our team in a 1-year, fixed-term, office-based role in Mumbai .
Speak with adults experiencing hearing loss and families of children with hearing loss, over the phone or virtually , to understand their challenges and needs.
Draw on your own experience to connect, guide and help them navigate their options .
Stay connected with candidates and support them as they consider their next steps.
Connect suitable candidates with a Cochlear representative in their city for further guidance and support.
We're especially keen to hear from Cochlear implant recipients who enjoy connecting with people, communicate with empathy and confidence, and would like to use their own experience to make a difference in someone else's life.
The Customer Engagement Associate serves as the first point of contact for digital leads, responsible for qualifying, educating, and nurturing potential cochlear implant candidates and their families through early-stage engagement. This office-based, individual contributor role operates within Cochlear India's digital lead management function, converting inbound inquiries into qualified opportunities for field-based Product Specialists.
The role bridges digital marketing and field sales by conducting structured discovery conversations via phone and WhatsApp to assess candidate suitability, building awareness of hearing loss treatment options and Cochlear's technology portfolio, and providing ongoing support to guide families through the evaluation and decision-making process. The Customer Engagement Associate qualifies candidates based on clinical appropriateness and readiness, nurtures them through educational content and counseling conversations until they reach surgery stage, and orchestrates handovers to local Product Specialists for in-person support.
Conduct structured conversations with candidates and families via phone and WhatsApp to uncover hearing loss challenges, assess clinical appropriateness for cochlear implants, and evaluate readiness for further engagement.
# Document all interactions, insights, and qualification status in CRM system to enable effective handover and performance tracking.
# Candidate Education & Awareness Building :
# Position Cochlear's top-tier technology portfolio as the clinical and quality-of-life standard through consultative education that addresses family concerns, dispels misconceptions, and builds confidence in treatment decisions.
# Field Sales Handover & Coordination:
# Identify appropriate handover timing based on candidate readiness for in-person consultation and coordinate seamless transition to local Product Specialists in the candidate's city.
# Performance Tracking & CRM Hygiene:
Similar vacancies
... compiling, preparing and processing mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards. Drives exceptional customer service. Acts as a liaison to obtain all necessary documentation including appraisals, title searches and opinions, ...
India, Chennai
the law reporters
... and maintain strong long-term client relationships Hit monthly sales targets and revenue goals consistently Maintain accurate records of leads and closures in CRM What We're Looking For - 1–4 years of sales experience - real estate preferred - Strong communication in Kannada & English - mandatory - Knowledge of Bangalore ...
India, Bengaluru
onemetric
... outreach campaigns through email, LinkedIn, and other channels - Engage with inbound leads and schedule discovery calls - Maintain and update prospect and customer data in the CRM - Collaborate with Marketing and RevOps teams to improve outreach effectiveness - Track outreach performance and share insights with the sales ...
India, Gurugram
Jade Global
... knowledge Reporting tools and data analysis Integration support and troubleshooting ERP data migration and validation Preferred Experience Experience in managed services / AMS support environment Experience working with global customers Exposure to ERP integrations and automation initiatives Understanding of ITIL/support processes ...
India
... preemptive fixes that improve the product experience. - Drive down defects across process, product, and tech alongside CX leads. Who You Are - 2+ years in Customer Success or Customer Support, ideally at a fintech or B2C company. - Experienced resolving queries across live chat, email, and phone in the same role. - High ...
India, Bengaluru
Wizcraft Entertainment Agency Pvt Ltd
... Project Management - Pitch to execution Client Servicing : - Project management (working on project briefs, reporting, documentation of project content, on-ground support) - Work closely with the creative team for conceptualization, create pitch presentations and credentials for various projects - Complete analysis of the tender/brief, ...
India, Pune
Qualifacts
... Chat, ESS, Phone Line) - Provide technical support to Customers by researching and answering questions; optimizing software performance - Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a professional, positive, ...
India, Vadodara
telus digital
Join our support team! Graduates with fresher to 1 year experience—this role is for you. Provide 24/7 customer support to international consumers through voice channel. Graduation degree with BA/B.Sc/BBA/B.Com are applicable. Troubleshoot customer issues related to internet services.
India, Noida
career path hr solution
18k - 20k
... committed to delivering a positive customer experience. Key Responsibilities Customer Support Handle inbound and outbound customer calls professionally. Resolve customer queries and provide accurate information. Maintain high customer satisfaction through effective communication. Record customer interactions in the CRM system. ...
India, Thāne
iifl home loans
... and risk considerations. Candidates should possess solid Customer Service skills to ensure a positive, respectful, and solution-oriented experience for all customers. Relevant experience in home loans, banking, NBFCs, or financial services is beneficial. A bachelor's degree in finance, business, commerce, or a related field ...
India, Chandigarh
Eclerx Services Pvt Limited
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal ...
India, Chandigarh
55k
... Scan shipments accurately using handheld devices or approved digital platforms. - Adhere to company policies relating to shipment handling, documentation and customer interaction. - Support operational requirements during peak business periods. Follow all road safety guidelines while operating company or personal vehicles. ...
India, Amritsar
Multiplier mudra
... sales targets to be achieved by the sales team. Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. Collecting customer feedback and providing updates to senior management. Traveling to potential and existing customers within an assigned sales area to present company offerings ...
India, Hamīrpur
Multiplier mudra
... sales targets to be achieved by the sales team. Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. Collecting customer feedback and providing updates to senior management. Traveling to potential and existing customers within an assigned sales area to present company offerings ...
India, Nashik
Multiplier mudra
... sales targets to be achieved by the sales team. Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. Collecting customer feedback and providing updates to senior management. Traveling to potential and existing customers within an assigned sales area to present company offerings ...
India, Sirsa
Euphoria Dreamcast
... retention. Collect customer feedback and share insights with the product and business teams to enhance the customer experience. Maintain accurate records of customer interactions in the CRM system. Assist in creating customer support documentation, FAQs, and knowledge base articles. Meet defined customer satisfaction (CSAT), ...
India, Jaipur
ICICI Lombard General Insurance Company
... Management: Build long-term trust with clients by serving as a main point of contact for their insurance queries, documentation updates, and claims coordination. CRM Data Management: Accurately update customer interaction history, contact details, payment statuses, and follow-up schedules in internal CRM dialer databases. ...
India, Navi Mumbai
MindTickle
... Newswire) , and a Gold Stevie Award for Sales and Customer Service ( Mindtickle )- recognition of our dedication to both product excellence and outstanding customer support. Mindtickle is hiring an experienced Customer Support Engineer - II to join our Customer Support Engineering team and become the technical heartbeat ...
India, Pune
Aryaka Networks
... portfolio of strategic enterprise customers across North America. The CSM will serve as the primary post-sales relationship owner and trusted advisor, driving customer adoption, value realization, retention, renewals, and expansion across Aryaka's Unified SASE, SD-WAN, security, cloud networking, and managed services portfolio. ...
India, Bengaluru