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Vacancy description

Customer Service Representative II in Bangalore, भारत

Thermo Fisher Scientific

Bangalore, भारत

Thermo Fisher Scientific seeks a Customer Service Representative II for its Bangalore support center to process high-volume orders and manage customer requests across North America, EMEA, and APJ regions. The role involves order processing, customer engagement, and adherence to service level agreements using enterprise applications.

Responsibilities

  • Process orders and manage customer requests using Oracle JD Edwards, SAP, and related applications
  • Ensure adherence to service level agreements and daily turnaround time guidelines
  • Engage in activities to enhance customer experience across assigned regions
  • Proactively escalate issues that could disrupt business processes
  • Collaborate with cross-functional teams to deliver accurate and professional support

Requirements

  • Bachelor's degree in Arts, Science, Commerce, or Business Administration
  • 1.5–3 years of hands-on order management experience
  • Proficiency with Microsoft Office and enterprise systems (Oracle JD Edwards, SAP)
  • Strong verbal and written communication and interpersonal skills
  • Detail-oriented with excellent analytical and problem-solving abilities
  • Ability to multitask, prioritize, and work under pressure
  • Flexibility to work night shifts

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