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Vacancy description

Customer Service Representative II in Bangalore, भारत

Thermo Fisher Scientific

Bangalore, भारत

Customer Service Representative II role supporting order management and back-office operations across North America, EMEA, and APJ regions. Process high-volume orders using Oracle JD Edwards and SAP, ensure SLA compliance, and deliver exceptional customer experiences within established turnaround times.

Responsibilities

  • Process high-volume orders using Oracle JD Edwards, SAP, and related applications
  • Meet performance metrics and SLA targets with adherence to daily turnaround guidelines
  • Escalate issues proactively that could impact business processes
  • Solve routine problems using standard procedures and documented processes
  • Contribute to team goals and support enhanced customer experience initiatives

Requirements

  • Bachelor's degree in Arts, Science, Commerce, or Business Administration
  • 1.5–3 years hands-on order management experience
  • Strong Microsoft Office and computer skills
  • Excellent verbal and written communication abilities
  • Detail-oriented with strong analytical and problem-solving skills
  • Ability to work night shifts and manage multiple priorities under pressure

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