Customer Service Representative II in Bangalore, भारत

Customer Service Representative II role supporting order management and back-office operations across North America, EMEA, and APJ regions. Process high-volume orders using Oracle JD Edwards and SAP, ensure SLA compliance, and deliver exceptional customer experiences within established turnaround times.

Responsibilities

• Process high-volume orders using Oracle JD Edwards, SAP, and related applications
• Meet performance metrics and SLA targets with adherence to daily turnaround guidelines
• Escalate issues proactively that could impact business processes
• Solve routine problems using standard procedures and documented processes
• Contribute to team goals and support enhanced customer experience initiatives

Requirements

• Bachelor's degree in Arts, Science, Commerce, or Business Administration
• 1.5–3 years hands-on order management experience
• Strong Microsoft Office and computer skills
• Excellent verbal and written communication abilities
• Detail-oriented with strong analytical and problem-solving skills
• Ability to work night shifts and manage multiple priorities under pressure