Vacancy description
galaxy inc.
India, India
Customer Service Executives - Full Time in India, India is listed on Jobeax. Browse 30,000+ vacancies available.
Min 4 - 6 Yrs in Customer Relations or Support
Have to Lead and Managing Teams
To develop Customer Service Strategies
To Analyse Customer Feedback
Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
Handle escalated customer issues and ensure timely and effective resolution.
Manage the customer service department budget effectively.
Hindi Speaking is an Added Advantage Note: Workdays: Monday to Saturday Job Type: Full-time Benefits:
Leave encashment
Paid sick time
Provident Fund
Similar vacancies
PrepLadder
... problem-solving abilities, and a customer-first attitude. Responsibilities: Respond to customer inquiries via phone, email, chat and/or social media. Resolve customer complaints and issues in a timely and professional manner. Provide product/service information to customers. Maintain records of customer interactions and follow-ups. ...
India, Bengaluru
upliance.ai
Role: Customer Service Executive - Marketplaces Job Titl e : Customer Service Executive - Marketplaces Type : Full-time ai, we believe in Real Food. We're building India's fi rst Smart Cooking Compan ions - Upliance 1.0 and 2.0 that make everyday cooking simpler, faster, and healthier with the power of hardware and software ...
India, Bengaluru
Aditya Birla Group
... Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards KRA6 Provide prompt, accurate and courteous Customer Service - Ensure 1st contact resolution at the branch for all internal & external customers' & track requests through prescribed systems ensuring 100% accuracy ...
India, Mumbai
Invictus HR
Rs 3 - 8 lakhs p.a.
HIRING – INTERNATIONAL BPO VOICE PROCESS Position: Customer Service Executive – International Voice Process Job Type: Full Time | Work From Office Location: Malad, Thane, Ghansoli, Airoli, Powai, Chandivali Salary: 25,000 – 75,000 In-Hand / Month Whatsapp now for telephonic or in-house interviews and spot offers. Call or ...
India, Navi Mumbai
Ujjivan Financial Services
Customer Care Representative GRADE : AM-II DEPARTMENT : Branch Banking LOCATION : Full-time REPORTS TO : Branch Operations Officer REPORTING INTO NA This role is responsible for delivering seamless customer experience; FINANCIAL SIZE NON-FINANCIAL SIZE Generate quality sales leads Customer Service Understand customers' ...
India, Kishangarh
Accounts Executive Location: Type: Full-Time, Work from Office About Mudita: At Mudita, we are at the forefront of the edtech industry, delivering transformative digital learning experiences that redefine the educational journey. Our mission is fueled by innovation, precision, and a collective commitment to excellence. ...
India, Mumbai
Eclerx Services Pvt Limited
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal ...
India, Chandigarh
55k
... shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments. Pickup & Delivery Operations - Ensure all shipments are delivered within committed service timelines. - Customer Service Excellence - Serve as ...
India, Amritsar
We are looking for a dedicated and customer-oriented professional to join our team and deliver efficient, empathetic, and high-quality support to our valued customers. US-based HVAC services company serving residential customers Location: Mohali Sector-67, India Shift: 6:00pm - 3:30am IST (Rotational) Working Days: 5 Days ...
India, Chandigarh
Axis Bank
... required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be ...
India, Jaunpur
... and qualify leads, leading to sales opportunities with both new and existing customers. Own the experience we give every prospective customer from the first time they interact with us Be responsible for achieving sales targets by working with a talented group of interiors designers World-class customer experience is what ...
India, Chennai
WNS Assistance
... https://jobeax.com/link/9QmyBd6n6RNe4gQ1 ) Job Title: Customer Support Executive – Email & Chat Process (Centrica) Company Name: WNS Global Services Location: Thane Industry: BPO / KPO / Customer Support Job Type: Full-Time Key Responsibilities: Handle customer interactions via email and chat support Resolve customer queries and concerns in a timely ...
India, Thāne
Axis Bank
... required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be ...
India, Bhongīr
Policybazaar.com
Rs 2.55 - 4 lakhs p.a.
... Incentives Location: Gurugram Experience: 0-5 years Education: Graduation required Job Summary: We are looking for Customer service Executives to engage with global customers and drive sales conversions. The role involves handling international clients, promoting insurance products, and ensuring a seamless customer experience. Key ...
India, Gurugram
... Executive to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, and maintaining positive customer relationships. Responsibilities Make outbound calls to customers and prospects Explain company products and services Handle customer queries professionally ...
India, Bhopal
mayura ziani
... addressing inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities: - Respond to customer queries via phone, email in a timely and professional manner. - Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary. - Guide customers on product features, ...
India, Coimbatore
Celonis
... communication with users to understand, document, and resolve their IT issues. Develop and maintain documentation and user guides for common issues to improve IT service efficiency. Participate in a shift-based support schedule to ensure coverage across global time zones. 3-5 years of hands-on experience in IT support, with ...
India, Bengaluru
Own the experience we give every prospective customer from the first time they interact with us - Be responsible for achieving sales targets by working with a talented group of interiors designers - World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment ...
India, Gurugram
RUHE Group
1800
... quality assurance. Liaise with Amazon and Flipkart support teams to resolve complaints, address policy violations, and manage marketplace-specific issues. Customer Experience & Service: ~ Monitor and manage customer reviews and feedback, responding promptly to queries and complaints. Apply SEO best practices to enhance ...
India, Delhi