Customer Service Executives - Full Time in Bengaluru, India
PrepLadder
Full-timeStandard weekly hours
India, Bengaluru
Customer Service Executives - Full Time in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Role: Customer Support Executive Type: Full-time Location: Bengaluru Mode: Work from Office Shift: Rotational Days: 6 days Timings: 9 hours rotational shift between 10 AM to 11 PM
Description: We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.
Responsibilities: Respond to customer inquiries via phone, email, chat and/or social media. Resolve customer complaints and issues in a timely and professional manner. Provide product/service information to customers. Maintain records of customer interactions and follow-ups. Escalate complex issues to the relevant department when necessary. Ensure high levels of customer satisfaction and service quality. Meet response time and performance targets.
Must Haves:
1-3 years of proven experience in handling and resolving customer queries.
Excellent written and verbal communication (English and Hindi).
Experience with both inbound and outbound resolutions (calls, chats and emails).
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