Customer Service Executive in Gurgaon, भारत

Customer Service Executive

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 2,16,000 - 3,00,000 ₹ 2,16,000 - 3,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

18 Nov' 26

Posted 1 week ago

Job

Be an early applicant

About the job

Fery Rides is a women-focused ride service in Delhi-NCR. We provide safe and reliable travel through electric scooties and cabs driven by women. We are looking for a friendly and responsible Customer Support Executive who can help customers with their queries, bookings, complaints, and other ride-related issues.

Key Responsibilities:

1. Handle customer queries through phone calls and WhatsApp.
2. Help customers with ride bookings, cancellations, and refund requests.
3. Resolve customer complaints and ride-related issues.
4. Coordinate with Sister Partners and the operations team.
5. Follow up on pending issues until they are resolved.
6. Maintain records of customer queries and complaints.
7. Ensure customers receive timely and helpful support.

Join Fery Rides and help us make every ride a better experience!

Skill(s) required

Client Relationship Management (CRM) Conflict Management Customer Support Effective Communication Negotiation Problem Solving

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Other requirements

1. Good communication skills in Hindi and basic English.

2. Basic computer knowledge.

3. A polite, patient, and helpful attitude.

4. Good problem-solving and coordination skills.

5. Ability to handle multiple queries responsibly.

6. A minimum of 1 year of experience in customer support, telecalling, or a similar role.

7. Experience in transportation, travel, or ride-hailing services is an advantage.

8. Freshers are not eligible for this position.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,16,000 - 3,00,000 /year

Number of openings

2

About Fery Rides

Fery Rides is a women-led, EV-powered ride-hailing platform created for women, by women. The organization provides safe, reliable, and dignified urban mobility through women-driven electric two-wheelers and cab services, while creating sustainable livelihood opportunities for women drivers ("Sister Partners"). By integrating women's safety, economic empowerment, and environmental sustainability into one scalable model, Fery Rides is redefining urban transport and building cleaner, more inclusive cities across India.

Activity on Internshala

Hiring since October 2026

1 opportunity posted

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