Summary

We are seeking a dedicated Customer Service Executive to manage voice-based support operations for clients in the US and Canada. This role is pivotal in ensuring high-quality client interactions, resolving inquiries efficiently, and maintaining strong customer relationships. The position demands a professional who can navigate complex service scenarios while consistently meeting productivity and quality benchmarks within an international voice environment.

Responsibilities

Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.
Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.
Oversee customer relationship management activities to foster loyalty and satisfaction.
Monitor and adhere to quality and productivity targets to ensure operational excellence.
Maintain comprehensive records of customer interactions and support tickets.
Deliver clear and effective communication in English to diverse international clientele.

Requirements

Requirements:

Proven experience in US or Canada-based voice processes.
Demonstrated proficiency in customer relationship management and support functions.
Strong command of English communication skills suitable for international interactions.
Ability to handle high call volumes while maintaining accuracy and efficiency.
Competence in managing queries and ensuring timely resolution.
Track record of meeting or exceeding quality and productivity metrics.
Solid problem-solving capabilities to address customer challenges effectively.

CUSTOMER SERVICE EXECUTIVE - VOICE PROCESS

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