Customer Service Executive - Fresher (WFH) in भारत

Actively hiring

Customer Service Executive

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year

Experience

No experience required

No experience required

Apply By

21 Nov' 26

Posted 2 days ago

Fresher Job

609 applicants

About the job

As a customer support executive, you will be responsible for providing professional, accurate, and timely support to our customers through live chat and email channels. Your primary goal is to ensure customer satisfaction, resolve issues efficiently, and uphold the company's brand voice and tone.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via live chat and email.
2. Troubleshoot product or service issues and guide customers to resolutions.
3. Maintain detailed and accurate records of customer interactions using internal tools.
4. Collaborate with internal teams (Tech, Sales, Logistics, etc.) to resolve escalated issues.
5. Ensure all customer queries are resolved within SLA timelines.
6. Identify trends in customer feedback and communicate insights to the relevant departments.
7. Stay up-to-date with product knowledge, policy changes, and system updates.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Problem Solving Typing

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 3,60,000 /year

Number of openings

2

About Webmark

Dehradun

We build websites and create digital strategies that funnel new customers into your business -empowering Bakersfield businesses to grow and thrive.

Activity on Internshala

Hiring since August 2024

8 opportunities posted

5 candidates hired

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