Actively hiring

Customer Service Executive

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year

Experience

No experience required

No experience required

Apply By

7 Nov' 26

Posted today

Fresher Job

33 applicants

About the job

As a Customer Care Executive, you will be responsible for providing excellent customer support across multiple communication channels and ensuring a smooth customer experience throughout the order journey.
> Handle customer queries through chat, email, and phone calls.
> Respond to customers professionally, accurately, and within the defined response time.
> Assist customers with product-related questions, customization queries, pricing, offers, and website-related issues.
> Help customers place orders or complete payments when required.
Track and provide updates regarding order status, production, dispatch, delivery, and returns.
> Coordinate with internal teams such as production, logistics, accounts, and technical teams to resolve customer issues.
> Handle order modifications, cancellations, address changes, and other requests according to company policies.
> Escalate complex or unresolved issues to the appropriate team or supervisor.
> Handle customer complaints patiently and professionally.
> Work towards resolving issues while maintaining a positive customer experience.
> Follow up with customers when required until the issue is resolved.
> Maintain accurate records of customer conversations, complaints, and resolutions.
> Assist potential customers who need help before placing an order.
> Guide customers towards suitable products and customization options.
> Follow up on incomplete orders, payment issues, or other opportunities when assigned.
> Support the team in improving customer conversion and retention.
Maintain proper knowledge of https://jobeax.com/link/VmGHlCxjGI1oSDgq products, services, policies, offers, and processes.
> Follow company communication guidelines and standard operating procedures.
Identify recurring customer issues and report them to the management.
> Maintain professionalism and confidentiality while handling customer information.
> Be flexible to handle different types of customer support processes as required by the business.
> Excellent written and verbal communication skills in English and Hindi.
> Comfortable handling chat, email, and phone call processes.
> Good typing speed and ability to communicate clearly through written messages.
> Strong problem-solving and customer-handling skills.
> Ability to remain calm and professional while dealing with difficult or frustrated customers.
> Basic computer knowledge and ability to work with web-based systems, CRM, email, and order management platforms.
> Ability to multitask and manage multiple customer conversations simultaneously.
> Good attention to detail, especially while handling customer orders and customization requirements.
> Previous experience in e-commerce customer support, call centres, or customer service will be preferred.
> Willingness to learn about customized and print-on-demand products.
> Ability to work in a fast-paced environment and meet defined performance targets.
> Responsible, punctual, and capable of working effectively as part of a team.
> Graduate or equivalent qualification preferred.
> Experience with e-commerce platforms, CRM systems, WhatsApp/chat support, email support, or calling processes will be an advantage.
> Experience in handling order-related queries, delivery issues, returns, and customer complaints is preferred.
> Ideal Candidate: Someone who is customer-focused, communicates clearly, learns quickly, takes ownership of problems, and can efficiently handle customers across chat, email, and phone calls.

Skill(s) required

Customer Support English Proficiency (Spoken) English Proficiency (Written) MS-Office

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Delhi, Korti only

Other requirements

> Basic computer knowledge and ability to work with web-based systems, CRM, email, and order management platforms.

> Ability to multitask and manage multiple customer conversations simultaneously.

> Good attention to detail, especially while handling customer orders and customization requirements.

> Previous experience in e-commerce customer support, call centres, or customer service will be preferred.

> Willingness to learn about customized and print-on-demand products.

> Ability to work in a fast-paced environment and meet defined performance targets.

> Responsible, punctual, and capable of working effectively as part of a team.

> Graduate or equivalent qualification preferred.

> Experience with e-commerce platforms, CRM systems, WhatsApp/chat support, email support, or calling processes will be an advantage.

> Experience in handling order-related queries, delivery issues, returns, and customer complaints is preferred.

> Ideal Candidate: Someone who is customer-focused, communicates clearly, learns quickly, takes ownership of problems, and can efficiently handle customers across chat, email, and phone calls.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

1

About https://jobeax.com/link/VmGHlCxjGI1oSDgq

https://jobeax.com/link/VmGHlCxjGI1oSDgq offers the largest collection of customized products in India. With a wide range of personalized products, yourPrint aims to be the one-stop destination for all your printing requirements. One can easily customize t-shirts, bed sheets, phone covers, and thousands of more products at yourPrint.

Activity on Internshala

Hiring since April 2023

4 opportunities posted

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