Customer service- Executive in Bombay, India - Jobeax
Vacancy description
Customer service- Executive in Bombay, भारत
MLL Mobility Pvt Ltd subsidiary of Mahindra Logistics Limite...
ContractFixed-term or freelance
Bombay, भारत
Customer Service Executive - Mumbai
This role involves leading a centralized control tower for mobility, managing technology platforms, and overseeing the call center for the Cab service of B2C operations. The incumbent will be responsible for finding new digital avenues for increased productivity, managing control tower tasks, and ensuring exceptional service delivery. Strong leadership, problem-solving, and communication skills are essential for this role to support a seamless travel experience for corporate clients.
Responsibilities:
Incumbent is responsible for leading centralized control tower for mobility.
This role will also be responsible for managing technology platforms for EMS and ensure its 100% adoption within the vertical as per defined timelines.
The role manages the call center for the Cab service of the B2C operations.
Finding newer avenues and platforms of digitization leading to better productivity and providing cutting edge advantage is an important part of the role.
This role is responsible for ensuring management of control tower tasks for mobility, act like the light house and flag deviations is any on priority to operations team.
Team engagement and business partner management are crucial to the role.
Will be responsible for process management and improvement for the Control tower and also better productivity norms.
To oversee the operations on-call B2B booking operations and B2C airport operations, manage day-to-day activities, ensure exceptional service delivery, and collaborate with cross-functional teams to meet client expectations.
To deliver strong leadership, problem-solving, and communication skills to support a seamless travel experience for corporate clients.
Requirements:
Call center management On call Management.
Data Analytics & Financial Management.
Business Partner management for Oncall vehicles.
CRM and customer satisfaction scores management.
Should be commercially driven with full understanding of business dynamics.
Good leadership qualities to manage a team and motivate them
Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year Experience 1 year(s) 1 year(s) Apply By 5 Oct' 26 Posted 3 weeks ago Job 73 applicants About the job Key Responsibilities: Handle customer calls, queries, and complaints. Provide accurate information and ...
A Customer Service Executive (also known as a Customer Support Executive or Customer Care Executive) is the front-line professional responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction across various communication channels such as phone, email, chat, and social media. They serve as ...
... candidate to join our team and contribute to our exciting projects. Position Overview: We are currently seeking an experienced and motivated candidate to join our Customer Service department. As a Customer Service Executive, you will be the primary point of contact for our clients, providing support and assistance with their inquiries ...
Actively hiring Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year Experience No experience required No experience required Apply By 7 Nov' 26 Posted today Fresher Job 33 applicants About the job As a Customer Care Executive, you will be responsible for ...
Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,10,000 - 2,60,000 ₹ 2,10,000 - 2,60,000 /year Experience No experience required No experience required Apply By 18 Oct' 26 Posted 3 weeks ago Fresher Job Be an early applicant About the job Key responsibilities: 1. Handle customer queries through ...
... accounting or finance - 0 - 4 years of relevant experience Other Knowledge & Skills - Basic accounting procedures, Excel, Outlook Key Responsibilities - Maintain customer accounts and ensure billing is accurate. - Delivery of billing information to customer's address - Ensure achievement of collection targets and reduce outstanding ...
Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 ₹ 3,00,000 /year Experience No experience required No experience required Apply By 4 Nov' 26 Posted today Fresher Job Be an early applicant About the job WE'RE HIRING | CUSTOMER SUPPORT EXECUTIVE Location: Kolkata | Work from Office Experience: ...
Actively hiring Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year Experience No experience required No experience required Apply By 31 Oct' 26 Posted 5 days ago Fresher Job Be an early applicant About the job We are hiring Customer Service Executives ...
We are seeking professional, customer-focused, and enthusiastic individuals to join our team as Customer Service Executives . The role involves assisting passengers throughout their airport journey and ensuring a smooth, safe, and positive travel experience. Key Responsibilities - Welcome and assist passengers throughout ...