Customer Service Engineer in भारत

GE HealthCare seeks a Customer Service Engineer to maintain multi-modality medical equipment, perform troubleshooting, and manage field service operations across assigned customer sites. The role combines technical maintenance, documentation, and customer relationship management in a remote position based in Vijayawada, India.

Responsibilities

• Maintain and troubleshoot all multi-modality equipment models in assigned geographic area
• Complete field modification instructions and preventive maintenance service documentation timely
• Resolve technical issues using established procedures and escalate as needed
• Develop and maintain strong customer relationships as primary technical interface
• Collaborate with team members to resolve complex, multi-symptom equipment problems

Requirements

• 3+ years of field service experience with CT or Cathlab equipment
• Bachelor's degree from accredited university or equivalent high school diploma with relevant experience
• Strong oral and written communication skills
• Ability to document, plan, and execute service programs
• System-level troubleshooting capability on complex multi-modality problems
• Knowledge of preventive maintenance and field modification procedures