About the job

Key responsibilities:

Handle inbound customer inquiries professionally and efficiently across various communication channels.
Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
Document all customer interactions and transactions accurately in the CRM system.
Maintain a high level of customer satisfaction by adhering to service standards and procedures.
Collaborate with team members and other departments to escalate and resolve complex issues.
Stay updated on product knowledge, policies, and procedural changes.

Skill(s) required

Bengali Proficiency (Spoken) Client Relationship Customer Support English Proficiency (Spoken) Gujarati Proficiency (Spoken) Hindi Proficiency (Spoken)

Earn certifications in these skills

Other requirements

1. Fluent English

2. Fluency in Gujarati and Bengali language is prefered

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,50,000 - 3,00,000 /year

Perks

Life Insurance

Number of openings

20

About Cogent E Services

Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.

Activity on Internshala

Hiring since July 2026

2 opportunities posted

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