Customer Service Associate in Gurgaon, भारत

Actively hiring

Customer Service Associate

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

11 Nov' 26

Posted 1 week ago

Job

38 applicants

About the job

We are looking for a Customer Care Representative to join our team at Elevate X Solutions. The role involves managing customer calls and delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed.

Key Responsibilities:

1. Manage incoming and outgoing calls professionally.
2. Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
3. Log customer interactions and track follow-ups.
4. Offer timely and relevant solutions to resolve customer issues.
5. Collaborate with team members to escalate and address more complex concerns.
6. Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Gurgaon only

Other requirements

1. The minimum qualification for this role is a degree and 3 - 6 months of experience.

2. Candidates must be open to a 6-day working week during the Day shift.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 1,00,000 - 3,00,000 /year

2. Variable pay: ₹ 1,00,000 - 2,00,000 /year

Number of openings

10

About Elevate X Solutions

At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.

Activity on Internshala

Hiring since August 2024

312 opportunities posted

15 candidates hired

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