Vacancy description
Hird
Rs 2.8 - 3.3 lakhs p.a.
Calcutta, भारत
Actively hiring
Customer Service Associate
Start Date
Starts Immediately
CTC (ANNUAL)
₹ 2,80,000 - 3,30,000 ₹ 2,80,000 - 3,30,000 /year
Experience
No experience required
No experience required
Apply By
30 Oct' 26
Posted 1 week ago
Fresher Job
90 applicants
Roles & Responsibilities
Handle inbound calls from US-based members regarding healthcare insurance, claims, and policy-related queries.
Assist customers with eligibility, benefits, coverage, deductibles, payments, and prior authorization-related queries.
Provide accurate and clear information while maintaining a high level of customer service.
Verify member details and update customer information in the system as required.
Review and explain basic healthcare insurance and claim-related information to members.
Document all customer interactions accurately in the system.
Maintain confidentiality of member information and follow HIPAA guidelines.
Resolve customer queries within the defined process and quality standards.
Escalate complex or unresolved issues to the appropriate department.
Maintain required quality, productivity, and customer-service metrics.
Stay updated on process changes, healthcare policies, and system updates.
Client Interaction Client Relationship Client Relationship Management (CRM) Customer Acquisition Customer Support
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are from Kolkata only
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,80,000 - 3,30,000 /year
5 days a week Cab/Transportation facility Health Insurance Life Insurance
20
Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.
Activity on Internshala
Hiring since June 2021
21 opportunities posted
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