Customer Service Associate - US Voice Proces in Bangalore, भारत

Hiring: Customer Service Associate – US Voice Process

Location: Bangalore, Karnataka
Employment: Full-Time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided

We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes .

Key Responsibilities

• Handle customer/borrower inquiries through inbound voice channels

• Provide accurate and timely information while following process guidelines

• Update and maintain customer/loan information in servicing systems

• Handle and resolve customer complaints appropriately

• Take ownership of customer interactions through resolution or escalation

• Meet defined productivity, quality, and contact targets

• Follow compliance and service-quality standards

• Identify opportunities for process improvement

• Provide professional and solution-oriented customer service

Mandatory Requirements

• 1+ year of English voice process experience

• Call center/BPO experience is mandatory

• Inbound voice experience is mandatory

• Excellent English verbal and written communication

• Strong customer service and problem-solving skills

• Graduate preferred

• Candidates without strong English fluency will not be considered

• Mortgage/loan servicing experience is preferred, but not mandatory

• US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong

Additional Details

• This is NOT a sales process

• Work from office only

• Flexible for scheduled shift changes based on business requirements

• Excellent performance incentives available in addition to salary