Hiring: Customer Service Associate – US Voice Process

Location: Bangalore, Karnataka
Employment: Full-Time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided

We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes .

Key Responsibilities

Handle customer/borrower inquiries through inbound voice channels
Provide accurate and timely information while following process guidelines
Update and maintain customer/loan information in servicing systems
Handle and resolve customer complaints appropriately
Take ownership of customer interactions through resolution or escalation
Meet defined productivity, quality, and contact targets
Follow compliance and service-quality standards
Identify opportunities for process improvement
Provide professional and solution-oriented customer service

Mandatory Requirements

1+ year of English voice process experience
Call center/BPO experience is mandatory
Inbound voice experience is mandatory
Excellent English verbal and written communication
Strong customer service and problem-solving skills
Graduate preferred
Candidates without strong English fluency will not be considered
Mortgage/loan servicing experience is preferred, but not mandatory
US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong

Additional Details

This is NOT a sales process
Work from office only
Flexible for scheduled shift changes based on business requirements
Excellent performance incentives available in addition to salary

Customer Service Associate - US Voice Proces

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