Customer Service Associate - Fresher in Pune, भारत

Actively hiring

Customer Service Associate

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 3,36,000 - 3,84,000 ₹ 3,36,000 - 3,84,000 /year

Experience

No experience required

No experience required

Apply By

25 Oct' 26

Posted 2 weeks ago

Fresher Job

122 applicants

About the job

Hiring Partner: Elevate X

We Are Hiring for Vendor Support International Process

Eligibility Criteria

Graduates and Undergraduates can apply

Minimum 6 months of experience in an International Process is mandatory

Experience in a payment related process will be highly preferred

Good English communication and basic computer skills are required

Key Responsibilities

Handle Vendor queries through voice and chat support

Assist sellers with queries related to orders, payments, refunds, returns, account related issues, and product listings

Understand Vendor concerns and provide accurate and timely resolutions

Troubleshoot issues by following defined process guidelines and standard operating procedures

Maintain accurate records of customer and seller interactions in the CRM

Escalate complex issues to the appropriate team as per the escalation matrix

Maintain high standards of customer satisfaction and service quality

Meet defined productivity, quality, and customer service targets

Handle international sellers professionally while maintaining effective communication

Skill(s) required

Customer Support E-commerce English Proficiency (Spoken)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Pune only

Other requirements

International customer support & Ecommerce domain experience is preferred

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,36,000 - 3,84,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Number of openings

20

About Elevate X Solutions

At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.

Activity on Internshala

Hiring since August 2024

305 opportunities posted

12 candidates hired

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