Customer Service Associate - Fresher in Nagpur, भारत

Actively hiring

Customer Service Associate

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 2,05,000 - 2,10,000 ₹ 2,05,000 - 2,10,000 /year

Experience

No experience required

No experience required

Apply By

22 Oct' 26

Posted 1 week ago

Fresher Job

35 applicants

About the job

Mode: Work From Office
Shift: US Shift (Night Shift)
Weekly Off: Saturday & Sunday Fixed Off
Experience: Fresher / Experienced
Work Location - Airoli, Navi Mumbai
Relocating Bonus - 25000 K

Key Responsibilities
Handle inbound calls from US-based customers/members.
Understand customer queries and provide accurate information.
Assist with queries related to insurance, claims, eligibility, coverage, payments, and policies.
Maintain professional and courteous communication throughout the call.
Document customer interactions accurately in the system.
Maintain confidentiality of customer/patient information.
Follow company processes and quality guidelines.
Escalate complex queries to the appropriate team.
Achieve assigned quality, productivity, and customer-service targets.
Learn and adapt to process updates and new systems.

Skill(s) required

Computer skills Customer Support Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Other requirements

Freshers are welcome to apply.

Minimum qualification: 12th Pass / Graduate.

Candidates should have good spoken English and basic written communication skills.

Good listening and comprehension skills.

Basic computer knowledge.

Comfortable working with systems and learning new processes.

Comfortable working in a US Night Shift.

Willing to work from office.

Candidates should not be pursuing a full-time course.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,05,000 - 2,10,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 2,00,000 /year

2. Variable pay: ₹ 5,000 - 10,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance

Number of openings

50

About Hird

Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Activity on Internshala

Hiring since June 2021

19 opportunities posted

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login