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Vacancy description

Customer Service Admin in Mānesar, भारत

agilent

  • ContractFixed-term or freelance

Mānesar, भारत

Agilent seeks a customer service administrator to manage pre- and post-sales functions including order fulfillment, billing, and account administration. The role involves interfacing with customers, logistics, and internal teams while resolving service requests and processing quotes using ERP systems.

Responsibilities

  • Interface with customers, logistics, manufacturing, and sales representatives on service requests
  • Process orders, quotes, and bookings using ERP systems such as SAP CRM/ECC
  • Manage end-to-end order status, billing requests, and contract administration
  • Respond to customer inquiries regarding billing, payment status, and account issues
  • Resolve problems using established procedures and drive solutions collaboratively

Requirements

  • Graduate or diploma in any discipline
  • Minimum 2 years hands-on customer service experience
  • 2+ years order management or back-office operations experience
  • Proficiency in MS Office; SAP or CRM experience preferred
  • Strong written and verbal communication skills
  • Critical thinking and problem-solving abilities
  • High attention to detail in order processing and booking

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