Agilent seeks a customer service administrator to manage pre- and post-sales functions including order fulfillment, billing, and account administration. The role involves interfacing with customers, logistics, and internal teams while resolving service requests and processing quotes using ERP systems.
Responsibilities
Interface with customers, logistics, manufacturing, and sales representatives on service requests
Process orders, quotes, and bookings using ERP systems such as SAP CRM/ECC
Manage end-to-end order status, billing requests, and contract administration
Respond to customer inquiries regarding billing, payment status, and account issues
Resolve problems using established procedures and drive solutions collaboratively
Requirements
Graduate or diploma in any discipline
Minimum 2 years hands-on customer service experience
2+ years order management or back-office operations experience
Proficiency in MS Office; SAP or CRM experience preferred
Strong written and verbal communication skills
Critical thinking and problem-solving abilities
High attention to detail in order processing and booking
Job Summary We are looking for an organised and customer-focused Order Processing & Customer Service Executive to manage daily customer orders, handle enquiries, coordinate with the warehouse and delivery team, and support general office administration. The ideal candidate should have good communication skills, attention ...
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... pickups and deliveries. - Review and manage transport logs, trip sheets, fuel records, and dispatch records. - Liaise with warehouse, logistics, sales, and customer service teams to meet operational needs. - Handle urgent transport requests and last-minute changes effectively. Compliance and Safety - Ensure adherence to ...
... pickups and deliveries. - Review and manage transport logs, trip sheets, fuel records, and dispatch records. - Liaise with warehouse, logistics, sales, and customer service teams to meet operational needs. - Handle urgent transport requests and last-minute changes effectively. Compliance and Safety - Ensure adherence to ...
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... accurate records of dispatches, courier transactions, and inward/outward movement of materials and samples. - Organize and maintain documentation related to customer visits and training programs. - Ensure proper filing and record retention for administrative and operational activities. - Prepare periodic reports and maintain ...
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