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Agilent seeks a customer service administrator to manage pre- and post-sales functions including order fulfillment, billing, and account administration. The role involves interfacing with customers, logistics, and internal teams while resolving service requests and processing quotes using ERP systems.

Responsibilities

Interface with customers, logistics, manufacturing, and sales representatives on service requests
Process orders, quotes, and bookings using ERP systems such as SAP CRM/ECC
Manage end-to-end order status, billing requests, and contract administration
Respond to customer inquiries regarding billing, payment status, and account issues
Resolve problems using established procedures and drive solutions collaboratively

Requirements

Graduate or diploma in any discipline
Minimum 2 years hands-on customer service experience
2+ years order management or back-office operations experience
Proficiency in MS Office; SAP or CRM experience preferred
Strong written and verbal communication skills
Critical thinking and problem-solving abilities
High attention to detail in order processing and booking

Customer Service Admin

Start with your email