Customer Relationship Manager (female) in भारत

We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

Key Responsibilities

• Manage relationships with existing and potential customers .
  
• Handle customer enquiries through phone, WhatsApp, email and in-store interactions.
  
• Understand customer requirements and provide suitable product/service information.
  
• Conduct regular customer follow-ups and maintain engagement.
  
• Handle customer complaints, feedback and service issues professionally.
  
• Build customer loyalty and encourage repeat purchases and referrals .
  
• Maintain accurate customer information in CRM/ERP systems .
  
• Coordinate with Sales, Store Operations and other teams to resolve customer requirements.
  
• Follow up on leads, enquiries, quotations and pending orders.
  
• Conduct customer satisfaction calls and collect feedback.
  
• Maintain customer databases and prepare CRM/MIS reports .
  
• Support promotional campaigns, customer events and loyalty programmes.
  
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
  

Requirements

• Excellent communication and interpersonal skills .
  
• Strong customer-service and relationship-management abilities.
  
• Good telephone etiquette and convincing skills.
  
• Strong follow-up and coordination skills.
  
• Ability to handle customer complaints and difficult situations professionally.
  
• Customer-focused and service-oriented attitude.
  
• Good knowledge of CRM/ERP, MS Excel and WhatsApp Business .
  
• Ability to maintain customer records and prepare reports.
  
• Strong problem-solving and multitasking skills.
  
• Prior experience in Retail / Customer Relationship / Sales / Front Office will be preferred.
  

Preferred Experience

2–6 years of experience in:

• Retail Customer Relationship Management
  
• Customer Service
  
• Retail Sales
  
• CRM
  
• Front Office / Customer Support
  
• Lifestyle / Fashion / Jewellery / FMCG / Consumer Retail
  

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Benefits

• Competitive salary package.
  
• Performance-based incentives.
  
• Opportunity to work with a growing retail brand.
  
• Career growth in Customer Relationship & Retail Management .
  
• Exposure to customer engagement and loyalty programmes.
  
• Professional and customer-focused work environment.
  
• Training and development opportunities.