Customer Relationship Manager - English speaking in Jaipur, भारत

OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's
leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
We're in launch mode, building a sharp, hands-on team from the ground up. customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
represents the brand. The Customer Experience & CRM Intern is the person who makes sure every
our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
recovering abandoned carts, gathering feedback, and building the relationships that turn first-time
You'll work closely with the Operations Manager and founding team. Customer Communication & Enquiry Management

• Instagram, Facebook, and email
• shipping — accurately and on-brand
• Log every conversation and its outcome in the CRM/tracker to maintain a complete customer

After-Sales Support & Issue Resolution
• Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and
operations team for resolution
• Make outbound feedback calls to recent customers to understand their product and service
experience

• Encourage satisfied customers to leave reviews and ratings across the website and marketplaces
• Flag recurring complaints, product issues, or service gaps to the Operations Manager

immediately — do not wait for end of day
Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage
drop-offs and support conversions
• Support re-engagement and win-back outreach to past customers during launches, drops, and
Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved,
Participate in brief daily check-ins with the Operations Manager to align on priorities

• Fluency in English and Hindi — both spoken and written
• Strong, confident communication skills across chat, email, and phone
• Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday

Willingness to make outbound calls as a core, daily part of the role

• Dependable, responsive, and able to work independently without constant supervision
Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce
Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms
• An interest in fashion, accessories, or consumer brands

A clear path to a full-time Customer Experience / CRM role on successful completion of the
internship, based on performance

• Internship completion certificate and a strong professional reference
• Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brand
• Calling or WhatsApp: View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1
• DMing on LinkedIn