OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's
leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
We're in launch mode, building a sharp, hands-on team from the ground up. customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
represents the brand. The Customer Experience & CRM Intern is the person who makes sure every
our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
recovering abandoned carts, gathering feedback, and building the relationships that turn first-time
You'll work closely with the Operations Manager and founding team. Customer Communication & Enquiry Management

Instagram, Facebook, and email
shipping — accurately and on-brand
Log every conversation and its outcome in the CRM/tracker to maintain a complete customer

After-Sales Support & Issue Resolution
• Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and
operations team for resolution
• Make outbound feedback calls to recent customers to understand their product and service
experience

Encourage satisfied customers to leave reviews and ratings across the website and marketplaces
Flag recurring complaints, product issues, or service gaps to the Operations Manager

immediately — do not wait for end of day
Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage
drop-offs and support conversions
• Support re-engagement and win-back outreach to past customers during launches, drops, and
Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved,
Participate in brief daily check-ins with the Operations Manager to align on priorities

Fluency in English and Hindi — both spoken and written
Strong, confident communication skills across chat, email, and phone
Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday

Willingness to make outbound calls as a core, daily part of the role

• Dependable, responsive, and able to work independently without constant supervision
Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce
Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms
• An interest in fashion, accessories, or consumer brands

A clear path to a full-time Customer Experience / CRM role on successful completion of the
internship, based on performance

Internship completion certificate and a strong professional reference
Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brand
Calling or WhatsApp: View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1
DMing on LinkedIn

Customer Relationship Manager - English speaking

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