Customer Relationship Management Executive in Mumbai,… - Jobeax
Vacancy description
Customer Relationship Management Executive in Mumbai, India
Customer Relationship Management Executive in Mumbai, India is listed on Jobeax. Browse 30,000+ vacancies available.
Designation Business Coordinator / Sr. Business Coordinator About Enrich Beauty
Founded in 1997 in Mumbai, Enrich Beauty has grown from a 270 sq ft salon in Mulund to one of India's leading unisex salon chains - with 100+ locations across Mumbai, Pune, Ahmedabad, Bengaluru, Surat, and Vadodara. Trusted by lakhs of customers every month, Enrich is more than a salon brand, it's a complete beauty ecosystem. Beyond its salons, Enrich runs the Enrich Academy - an internationally accredited beauty training institute (CIDESCO, CIBTAC & ARTH certified). At Enrich, we believe great experiences begin with great people. Join us and be part of a brand redefining beauty in India.
About the Role We're looking for a driven and customer-first individual to join the Enrich Beauty team as a Business Coordinator. You'll be the voice of our brand - managing a high volume of inbound and outbound calls, coordinating appointments, resolving customer queries, and presenting the right products and offers to the right customers.
Key Responsibilities
Call Handling
Manage a high volume of inbound and outbound calls professionally and efficiently
Maintain accurate call logs, notes, and CRM entries after every interaction
Customer Query Resolution
Listen actively to understand customer concerns and provide prompt, accurate solutions
Follow up on open cases to ensure complete closure and customer satisfaction
Upselling & Offers
Achieve monthly upsell and cross-sell targets in a natural, consultative manner
Stay updated on Enrich current offers, new services, and product launches Appointment
Booking & Management
Book, confirm, modify, and cancel appointments accurately across salon locations
Maintain data integrity and accuracy across all booking platforms
Team Collaboration
Coordinate with salon teams and internal departments for a seamless customer experience
Contribute to a positive, high-energy team culture across all shifts
Eligibility Criteria
Minimum HSC (12th Pass) - any stream; graduates preferred
Excellent verbal communication skills in English and/or regional language
Strong multitasking ability and composure under high call volumes
Experience: Required Minimum 6 months in a Call Centre / Customer Support role Working Days: 5 Days a Week Week Offs 2 Rotational Week Offs: Weekdays Only (Mon–Fri) Week-Off Exclusions Saturday, Sunday & all Public / Festival Holidays are mandatory working days Shift Duration: 10 Hours per day Shift Window: Rotational within 9:00 AM – 9:00 PM
... Office, particularly MS Excel. - Experience with CRM or customer service management systems will be an advantage. Required Skills Strong leadership and team management skills. Excellent verbal and written communication skills. Strong customer relationship management skills. Excellent problem-solving and decision-making abilities. ...
... is an added advantage Pedigree Bachelor's degree in Engineering (any discipline) MBA in Sales & Marketing would be preferred Required Skills Negotiation Skills Networking Customer Connect Customer Senior Management Connect Customer Service Orientation Communication Skills Share with someone awesome View all job openings
... channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer recovering abandoned carts, gathering feedback, and building the relationships that turn first-time You'll work closely with the Operations Manager and founding team. Customer Communication & Enquiry Management - Instagram, Facebook, ...
... client-facing skills, including Client Services and Client Relations, with the ability to build trust and maintain long-term partnerships. Experience in Account Management, overseeing multiple campaigns or projects and ensuring timely, high-quality delivery. Proven Customer Service skills, with a focus on responsiveness, problem-solving, ...
... of business without sacrificing quality. Establishing a Voice of Customer program that feeds insights into product, marketing, and leadership. Turning top customers into advocates - references, case studies, and community Qualifications & Experience - 8–10 years in customer success or account management with 3+ years leading ...
... blogs or follow us on X, LinkedIn or Facebook. CyberArk customer Support Team provides specialist technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical ...
... us! As the Manager, Customer Support at Webgility, you will lead, mentor, and grow our team of Customer Support Specialists. We are looking for a seasoned Customer Support Leader who brings deep SaaS expertise, strong people leadership, and a passion for customer excellence. This is a mission-critical leadership role that ...
... up with insurance companies and patients for outstanding claims. Handle payment posting by reconciling payer and patient payments accurately. Lead denial management by analyzing root causes, appealing denied claims, and implementing corrective actions. Monitor AR aging reports and drive strategies to reduce outstanding ...
Job Title: Customer Support Executive Location: Coimbatore (On-site) Shift: Rotational (including nights/weekends) About the Role: We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring ...
... required. - Process sales and approval returns efficiently and share relevant reports within stipulated timelines. - Ensure timely dispatch of inventory to customers and proactively track deliveries to closure. - Support book order processing activities and ensure order fulfillment within agreed timelines. - Ensure smooth ...
... inventory management, pricing strategies, and performance marketing. The role involves driving sales growth, optimizing product visibility, managing vendor relationships, and improving customer experience. Manage and optimize product listings, inventory, and orders on Amazon Seller Central and Flipkart Seller Hub. Ensure ...
... delivering a strong customer experience and driving profitable business growth. The role combines customer relationship management, account development, commercial management and customer retention , with a clear focus on adding value and driving sustainable business growth. Account Management & Relationship Building Build trust ...
... products focused on Industrial and other customer segments. Key aspects of role and responsibility include retention of the existing customers, generate new customers leads through regular visits and follow-up to meet the sales objectives, convert leads / opportunity to confirmed orders, and sustain relationships with customers ...
Designation: Executive Accounts Reporting: Manager Accounts Key Result Areas: Ensure the purchase entries within 24 hours of the receipt of the bill. Ensure vendor payments as per ageing every week. Ensure the accountability of collection every day. Ensure the bank deposit on the same day of collection. Ensure the reconciliation ...
... fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio. Translate complex Identity Security concepts into clear, business-driven outcomes for executives, demonstrating technical ...
... generating new enquiries, timely escalation to internal colleagues for support, act as a consultant with customer for innovative solutions. Disciplined order management, meticulous follow up with respective stake holders CUSTOMER RELATIONSHIP MANAGEMENT: To build excellent relationship with internal and external customers, ...
... new window from which you will be automatically redirected to an external site after 5 seconds) Job Description We are looking for a detail-oriented Accounts Executive to handle core accounting functions including invoice processing, provisioning, fixed asset management, tax compliance, and reconciliations. The role involves ...
Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon ...
... cost, receivable and payable reports. • Assist in preparation of monthly, quarterly and annual financial statements. • Provide accounting data and analysis to management for decision-making. • Identify unusual transactions, variances and accounting discrepancies and highlight them to management. Statutory Compliance • Assist ...
The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Helping people get paid, grow in their careers, and shape the future of their industries. Account Executive – Mid-Market - IND At UKG, you'll move beyond selling to small businesses and work with Indian organisations employing ...