NPJ Jewellers is a jewellery manufacturing organisation focused on delivering quality products and dependable service across its operations. The company is looking for a Customer Relationship Executive to strengthen customer engagement and support smooth coordination with internal teams.
Responsibilities
Build and maintain positive relationships with customers and business contacts.
Understand customer requirements, respond to queries, and provide timely updates.
Coordinate with sales, production, and other relevant teams to resolve customer concerns efficiently.
Maintain accurate records of customer interactions, follow-ups, requests, and resolutions.
Support customer retention through professional communication and consistent service.
Escalate complex issues appropriately and follow them through to closure.
Requirements
At least 1 year of experience as a Customer Relationship Executive or in a closely related customer relationship role.
Strong verbal and written communication skills with a customer-first approach.
Good follow-up, coordination, listening, and problem-solving abilities.
Comfort with maintaining customer information and managing multiple conversations or requests.
Professional conduct, patience, and the ability to work effectively with cross-functional teams.
This is a full-time, in-office opportunity based in Surat, Gujarat, with a monthly salary range of ₹20,000 to ₹22,000.
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