About the job

Key responsibilities:

1. Manage customer queries, complaints, and service requests.
2. Coordinate with customers and service professionals for smooth service delivery.
3. Follow up with customers regarding bookings, service completion, and feedback.
4. Maintain accurate customer records and update CRM databases.
5. Monitor bookings, cancellations, and customer satisfaction.
6. Resolve customer issues promptly and professionally.
7. Encourage repeat bookings and build long-term customer relationships.
8. Coordinate with internal teams to ensure timely doorstep services.
9. Inform customers about service updates, offers, and promotions.
10. Prepare daily reports on customer interactions, complaints, and booking status.

Skill(s) required

Client Relationship Management (CRM) Effective Communication Interpersonal skills Problem Solving Teamwork Time Management

Earn certifications in these skills

Other requirements

Mandatory Language Requirement: Fluency in Marathi is a must, along with good communication skills in Hindi and basic English.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,40,000 - 2,64,000 /year

Perks

Free snacks & beverages

Number of openings

4

About Covelnt Apex Technology Private Limited

We are building India's first offline freelancing ecosystem, connecting customers with 100+ local service providers.

Activity on Internshala

Hiring since June 2026

7 opportunities posted

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login