Customer Relations Associate in Bangalore, भारत

Job Title:   Customer Support Executive / Customer Relations Associate

Location:   Whitefield

Experience Required:

• Overall:  2-3 years total experience
  

• Mandatory:   Minimum  1.5 years in Customer Service or Customer Support
  

• We are looking for only female candidates for this role.
  

Key Responsibilities:

• Handle   customer queries and concerns   effectively via   calls and emails  (Voice & Non-voice support).
  

• Ensure   first contact resolution   and customer satisfaction.
  

• Maintain accurate records of interactions in the CRM system.
  

• Proactively identify customer needs and provide appropriate solutions.
  

• Escalate complex issues to relevant departments with proper documentation.
  

• Contribute towards   process improvement and knowledge sharing   within the team.
  

• Prepare and maintain   daily/weekly Excel reports   as required.
  

Key Requirements:

• Domain expertise   in customer service processes and systems.
  

• Excellent   English communication skills , both verbal and written.
  

• Strong   vocabulary, articulation, and comprehension .
  

• Experience in   voice and non-voice support (email) .
  

• Proficiency in   MS Excel   for basic reporting and data management.
  

• Strong problem-solving attitude with attention to detail.
  

• Flexible to work in rotational shifts.
  

Preferred Attributes:

• Exposure to CRM tools (e.g.,   Zoho Desk ).
  

• Experience in handling both B2C and B2B customers.
  

• Quick learner with adaptability to changing business needs.
  

Employment Type:   Full Time

About the Company:

We provide   premium managed gated rental apartments/flats around Bangalore   to young individuals, couples, and families. Our goal is to provide   premium living and make renting easy and simple   for our customers.

Requirements

CTC Package