Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Experience Operations (India)
Type: Contract
Compensation: $35,000–$50,000/year
Location: Remote
Role Responsibilities
Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.
Coordinate several owners across Engineering , Operations , and other teams. Set priorities, run check-ins, unblock work, and hold people to deadlines.
Spot expert friction in feedback, support tickets, and data. Turn it into clear, prioritized asks with respective teams across timezones.
Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead.
Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
Report progress and risks clearly to product managers and leadership.
Qualifications
Must-Have
An operator who gets things done: founded or run a startup, or held a high-ownership operations, product ops, or chief-of-staff style role.
Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
Organized and structured, with sound judgment on what matters most.
A clear, concise writer and communicator.
Comfortable with ambiguity and a fast-moving startup environment.
Preferred
Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
Comfort with data: SQL , spreadsheets, or BI tools .
Experience building internal tools or workflows with no-code or AI tooling .
Application Process (Takes 20–30 mins to complete)
Upload resume
AI interview based on your resume
Submit form
Resources & Support
For details about the interview process and platform information, please check:
... to influence your decisions - You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred) - You have experience in the tech, restaurant, or logistics industries (preferred) - You have familiarity with working with large, diverse customer support, operations, and sales ...
... for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment. Role & Responsibilities - Respond to customer queries through chat, email, and other non-verbal platforms - Understand and resolve customer issues with accuracy and empathy - Deliver high-quality support ...
... love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals ...
1. Customer Experience Strategy & Economics ● Build and own the CX scorecard beyond NPS: OTIF (on-time-in-full), CPKO, resolution speed, escalation rate, repeat-purchase behavior by customer tier — and tie every one of them to a revenue or retention number leadership can act on. ● Quantify the cost and reorder impact of ...
... assessment, you will be absorbed on the payroll of Aasaan Jobs. Qualifications - Graduation is mandatory - Freshers are not eligible to apply - Minimum 6 months of experience in Calling and Backend operations - Knowledge of the travel industry is required - Candidates with a travel background will be preferred - Must have access ...
... assessment, you will be absorbed on the payroll of Aasaan Jobs. Qualifications - Graduation is mandatory - Freshers are not eligible to apply - Minimum 6 months of experience in Calling and Backend operations - Knowledge of the travel industry is required - Candidates with a travel background will be preferred - Must have access ...
... collecting customer insights. - Translate customer feedback and performance trends into actionable recommendations and improvement initiatives. - Collaborate with customer service, operations, sales, and other teams to address customer pain points. - Establish and monitor customer experience standards, service benchmarks, and ...
... applicants About the job As an experience specialist, you will be working in a diverse and knowledgeable Experience Team to ensure you deliver exceptional customer service at the Samsung Flagship Store. Reporting into the experience management team, your role will be focused on ensuring that every customer entering the ...
Executive – Customer Engagement and Experience Who Are We Looking For? Someone who lives and breathes a people-first approach! You’ll be the face of our organization, the go-to person for our customers’ needs. Ready to step up? What You Bring to the Table: - Top-notch communication skills – you could charm a room! - Fluent ...
Actively hiring Customer Experience Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 5,50,000 ₹ 3,00,000 - 5,50,000 /year Experience No experience required No experience required Apply By 25 Nov' 26 Posted 2 days ago Fresher Job Be an early applicant About the job Key responsibilities: 1. Handling training ...