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Vacancy description

Customer Experience Operations Specialist in Bombay, भारत

Mercor

  • RemoteWork from anywhere
  • ContractFixed-term or freelance

$ 35000 - $ 50000 p.a.

Bombay, भारत

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Experience Operations (India)

Type: Contract

Compensation: $35,000–$50,000/year

Location: Remote

Role Responsibilities

  • Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.
  • Coordinate several owners across Engineering , Operations , and other teams. Set priorities, run check-ins, unblock work, and hold people to deadlines.
  • Spot expert friction in feedback, support tickets, and data. Turn it into clear, prioritized asks with respective teams across timezones.
  • Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead.
  • Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
  • Report progress and risks clearly to product managers and leadership.

Qualifications

Must-Have

  • An operator who gets things done: founded or run a startup, or held a high-ownership operations, product ops, or chief-of-staff style role.
  • Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
  • Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
  • Organized and structured, with sound judgment on what matters most.
  • A clear, concise writer and communicator.
  • Comfortable with ambiguity and a fast-moving startup environment.

Preferred

  • Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
  • Comfort with data: SQL , spreadsheets, or BI tools .
  • Experience building internal tools or workflows with no-code or AI tooling .

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check:
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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