Customer Experience Operations Specialist in Bombay, भारत

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Experience Operations (India)

Type: Contract

Compensation: $35,000–$50,000/year

Location: Remote

Role Responsibilities

• Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.
• Coordinate several owners across Engineering , Operations , and other teams. Set priorities, run check-ins, unblock work, and hold people to deadlines.
• Spot expert friction in feedback, support tickets, and data. Turn it into clear, prioritized asks with respective teams across timezones.
• Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead.
• Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
• Report progress and risks clearly to product managers and leadership.

Qualifications

Must-Have

• An operator who gets things done: founded or run a startup, or held a high-ownership operations, product ops, or chief-of-staff style role.
• Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
• Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
• Organized and structured, with sound judgment on what matters most.
• A clear, concise writer and communicator.
• Comfortable with ambiguity and a fast-moving startup environment.

Preferred

• Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
• Comfort with data: SQL , spreadsheets, or BI tools .
• Experience building internal tools or workflows with no-code or AI tooling .

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.