About the job

Key responsibilities:

1. Handling training and on-boarding of students post sales
2. Delivering prompt, efficient and friendly responses to students across various channels
3. Initiate regular calls with the students to track their progress
4. Proactively manage the success of the assigned students and identify/develop upselling opportunities
5. Build a solid and lasting relationship with the customers
6. Perform any other tasks required to ensure customer satisfaction
7. Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students
8. Cross sell and upsell the courses offered

Skill(s) required

Client Relationship Management (CRM) Customer Acquisition Sales Management Sales Strategy Sales Support

Earn certifications in these skills

Other requirements

1. Minimum 1 year of experience in customer success role .

2. Excellent written and verbal communication skills

3. Strong sense of responsibility and ownership

4. Experience in handling challenging situations and demonstrated capabilities of winning them over

5. Have strong empathy for customers and a passion for customer success

6. Experience handling student queries via omni channel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

7. Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 5,50,000 /year

Number of openings

10

About Zell Education

Zell Education is an education initiative set up to act as a facilitation centre for the Association of Chartered Certified Accountants (ACCA) and professionals with professional qualifications, with its registered office situated in Mumbai, India.

Activity on Internshala

Hiring since December 2024

23 opportunities posted

1 candidate hired

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