Customer Experience Executive- Backend (Lower Parel, Mumbai) in Bombay, भारत
SyncUp
Rs 5.5 - 6 lakhs p.a.
Bombay, भारत
ABOUT THE ROLE:
Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone. Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world Liaise with production to fix individual customer issues and alterations.
6 days of working
Rotational weekly offs
Excellent communication skills
Key Skills:
2+ years’ experience in customer service in the apparel sector specifically in a back-end role.
Proficient in MS Office – Excel, Word and email. Previous contact center, providing both email & phone support an asset Exceptional communication skills, both written and verbal Customer service oriented with a natural desire to care for the needs of others Deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
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